LG G5 Cam Plus camera module not working How to FIX fixed

How to fix LG G5 Cam Plus

How to fix G5 Cam Plus
How to fix G5 Cam Plus

As a photographer I’ve been wanting to try the G5 Cam Plus for a while but been put off by the high price. Recently I saw them being sold brand new for £5.95 a huge saving as normal price is over £60.

* Link below for the £5.95 Cam Plus offer.

When I received my G5 Cam Plus I was expecting just to plug it in and be working, which was not the case. I spent a couple of days messing around with it and because I thought the problem may be as I was running V20 firmware rather then the V10 firmware that is suggested as a fix that could be the issue.

I emailed LG support..

Hi I’ve just bought a brand new cam plus module. The cam plus module is recognised by the G5 phone in LG Friends but not in the LG cam plus manager (im using Version 5.0.5). The cam plus module LED has never come on so I think the battery in cam plus is depleted. From searching your support database it says I need the G5 phone to be on software V10. However my phone is on V20e-EUR-XX and I don’t see a way to downgrade to V10. Could you advise a way to get the cam plus module to charge (red led) as I ca not get the led to come on.

Who emailed me back with this reply..

You would not need to downgrade your software as it would be from Version 10 and upwards so the Module will work perfectly fine with your phone in theory. It doesn’t sound like an issue with software as much as simply an issue with the Cam Plus module Christopher in terms of the power on it. I would really suggest that you contact the retailer you purchased it from as it is faulty and we do not offer a repair on them as they are simply a return to retailer item.

So I did not want to return the Cam Plus module as it was brand new and sealed, so I saw no reason why it should be faulty and if I returned it I would only get my money back. So instead I figured out the problem and got the module working correctly.

Inside the Cam Plus is a 1200ma battery and in order for it to be detected by your LG G5 phone it needs that battery to have some charge in it. Initially when the Cam Plus was offered for sale those batteries inside would of had some charge in them and be detected by your phone when connected. However as these Cam Plus modules are not that desirable and we are coming up to the LG G7 handsets those modules have been sat around for a long time. LG offered a firmware fix to address this which was V10.

Also note there is different versions of the Cam Plus I have CBG-700.

How to fix G5 Cam Plus

  • Make sure your phone is running firmware V10 or above. Settings > General > About phone > Software info > Software version ( mine is V20e-EUR-XX )
  • Install LG Cam Plus manager ( my version is 5.0.5 )
  • Attach LG Cam Plus module
  • Hold down the shutter button on Cam Plus module (no.3 below, the biggest button next to the little round button)
  • Whilst still holding down the shutter button insert the USB power cable, the red light on the Cam Plus module will come on indicating it is charging the Cam Plus module.
    • Without turning off your phone, eject the Cam Plus module from the phone and pull the main phone battery off the module. The red light should still be lit, leave the module on its own to charge to green state.

    Once charged you can reconnect the Cam Plus module and it will function correctly.

    * Link below for the £5.95 Cam Plus offer.


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